Using Hotel Mobile Apps for Guest Retention – Part 4

Service requests are one of the most popular features available through a hotel app, and one that is sure to create loyalty. Guests can open up the app and make requests for everything from fresh towels to contacting the valet. Guests can simply lie in their comfortable bed and make requests directly through their smartphone for an uninterrupted and seamless experience.
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Using Hotel Mobile Apps for Guest Retention – Part 3

A hotel can use a mobile app to create loyalty by establishing a two-way communication with the guest prior to arrival. Guests have the ability through the hotel app to text the front desk and confirm their arrival, make requests, etc. It’s all about creating loyalty by making their experience easy. Most guests have some type of smartphone and are accustomed to using them all the time, so this form of communication only seems logical.
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Using Hotel Mobile Apps for Guest Retention – Part 6

A hotel app allows the guest to check out remotely. The guest can simply open the app to begin the check out process or they can even be reminded through a push notification. The check out process is seamless, allowing the guest to even look at and sign the folio electronically. They can even dispute transactions if applicable.
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Using Hotel Mobile Apps for Guest Retention – Part 1

Much time and effort is spent on convincing guests to stay at a particular property, whether it’s a resort or a city hotel, and it’s what seems to dominate the conversation when it comes to marketing. But equally, if not more, important is guest retention. There’s something to be said about guests that return time and time again. Not only does it help keep the flow of revenue coming through, but also it encourages great online reviews, which of course only helps bring in new guests.
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